COVID-19 FAQs: Visiting Our Hospitals & Clinics

Our Clinics

How do I know the offices are safe?

Piedmont will continue our already strict decontamination processes, including the use of EPA-approved virus-killing products to clean and disinfect exam rooms and high-touch areas. All our facilities follow operating procedures consistent with CDC guidelines, government requirements and our healthcare system’s Infection Prevention and Epidemiology recommendations.

How are Piedmont staff members protecting patients?

Physicians, other providers, and staff will wear personal protective equipment at all times.

Should I wear a mask to my appointment?

Surgical or medical (e.g. KN95, N95) masks should be worn inside all Piedmont facilities. Masks will be provided, if needed.

How will offices limit interaction with other people?

Patients will be asked to stay in their cars until receiving a call or text from the office to enter. Inside our offices, we are enforcing social distancing and spacing chairs at least 6 feet apart.

Can I bring someone with me to my appointment?

Visitation is limited. If a family member or caregiver is necessary for some aspect of patient care, they will be pre-screened in the same way as patients and employees. This is subject to change based on ongoing CDC and Department of Health recommendations.

Are virtual visits available if I still don't feel comfortable coming into the office?

Generally, yes, as many conditions qualify for a virtual visit. Learn more at

  • It’s secure:  No physical interaction and HIPAA-secured technology. 
  • It’s easy: See your physician or other provider from the comfort of your home. All you need is a video-enabled device such as your smartphone or home computer. 
  • It’s high quality: Meet with your own Piedmont physician or provider. When needed, temperature and blood pressure measures can be obtained. Your visit will also be logged in your electronic health record. 
  • It’s covered: Most health insurances cover the cost associated with virtual visits.
Should I still schedule appointments as usual?

Yes. You can still schedule online via MyChart,, or by calling your physician’s office.

What should I bring to my appointment?

For your appointment, you must wear a mask or face covering from home. Please bring all your current medications, ID, insurance card, copay, and referral if required by your insurance provider.

What should I do to prepare for my appointment?

If you answer yes to any of the following questions, please call your physician’s office before your scheduled appointment:

  • Have you traveled outside of the U.S. in the last 14 days, including cruise ship travel?
  • Have you had close contact with a person infected with COVID-19 that you know of?
  • Have you had a fever greater than 100, cough, shortness of breath, or difficulty breathing?


Our Hospitals

Can I schedule my surgery now?


Are there still visitor restrictions?

Most hospitalized patients are now allowed two masked visitors at a time. This is subject to change based on CDC and Department of Public Health recommendations.

What else is the hospital doing for my safety?

We are ensuring we have adequate staffing, equipment, medication and supplies so that we can still treat all COVID-19 patients in separate areas.

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