Financial Assistance

A Consumer Resource for Making Informed Choices

Piedmont Healthcare understands not all patients have the ability to pay their healthcare bills. We offer financial assistance to qualifying patients. It is our goal to work with our patients to find ways to make Piedmont’s medical care more affordable. If you are having trouble paying for all or some of your healthcare services, please speak with our Patient Financial Care team at 1-855-788-1212.

Questions about Piedmont Columbus Regional's financial assistance? Learn more.

What is covered under Piedmont’s Financial Assistance Policy (FAP)?

Assistance may be available for emergency and medically necessary care for uninsured patients. Piedmont Healthcare patients with family household resources up to 300% of the Federal Poverty Guidelines may be eligible for fully discounted services. Piedmont Healthcare will not charge patients who are eligible for financial assistance more than the amounts generally billed (AGB) to patients who have insurance for emergency or other medically necessary care. 

How to Apply for Assistance

How to Apply for Assistance

For Piedmont Athens Regional patients who received care before August 1, 2018, please call 706-475-3542 or 1-800-768-7425 for more details on the options available to you.


Other Financial Options and Information Available

If a patient’s circumstances do not qualify for fully discounted services, other options may be available for resolving outstanding balances, as outlined below.

  • Uninsured Discounts: Piedmont offers an automatic discount for all patients who do not have health insurance coverage. Contact us if you have any questions about our discount program.
  • Hardship Assistance: Piedmont Healthcare understands there are patients who do not qualify for help under the Financial Assistance Policy but are unable to pay their outstanding balance. Additionally, insured patients may experience a financial hardship when paying their balance after all third-party payments. To apply for Hardship Assistance, see the section above, “How to Apply for Financial Assistance".
  • Payment Plans: Piedmont offers no interest payment plans. To set up a payment plan or add new accounts to an existing payment plan, call our Patient Financial Care team at 1-855-788-1212. Online payments may be made using cash, check, or credit card or you may pay by phone with our Customer Solution Center at 1-855-788-1212.

You can view Piedmont’s Financial Assistance Policy below:

Collection Practices and Policies

Applicants approved for financial assistance will be exempt from all collection efforts related to outstanding accounts that fall within the eight (8) month approval time frame. PHC will not turn over any account approved for financial assistance to a collection agency or report it to a credit bureau. Normal collection efforts will be applied to account balances that fall outside of the eight (8) month approval time frame, as outlined by the PHC Billing and Collections policy. Please refer to that policy for further details.

PHC will not impose extraordinary collection efforts such as wage garnishment, liens on primary residence or other legal actions for any patient/guarantor, without first making reasonable efforts to determine whether that patient is eligible for financial assistance under this policy.

Need a price estimate?

Estimates for scheduled services occurring at our hospitals are available for patients with or without insurance. For more information, see our online resource guide “Understanding Healthcare Prices” or contact our Patient Financial Care team at 1-855-788-1212 or send an email to

See our resources below for more pricing information.

  • Understanding Healthcare Prices
  • Advanced Payment Requirement Overview
    Provides information on requirements for general outpatient services, such as CT and MRI imaging; as well as for invasive services such as surgery and infusion.
  • Pre-Registration Next Steps
    Provides an appointment checklist that covers your appointment preparations, such as the estimate letter in MyChart, payment due date, and post-service items including an Explanation of Benefits and Piedmont’s billing statement. It also provides several forms of contact, such as a live chat, email and MyChart.

Piedmont Facilities Chargemaster Price Lists

In compliance with the Center for Medicare & Medicaid Services, (CMS) hospital price transparency guidelines, effective January 1, 2019 Piedmont Healthcare is providing a link below to each Piedmont facility’s Chargemaster price list.  The prices do not always reflect all cost associated with the service and the service may be represented by multiple line items.  Per CMS guidelines the price lists will be updated annually each July.

The prices on the lists are our standard gross charges for services and do not reflect insurance discounts Piedmont Healthcare has negotiated with most of our patient’s insurers.  The best way for you to get an accurate estimate of your out of pocket expense would be to call the Patient Financial Care team at 1-855-788-1212 or send an email to

Facility Chargemaster Service Price Lists:


Still have questions?

Call our Patient Financial Care team, Monday-Friday from 8 a.m. to 6 p.m., at 1-855-788-1212 for any questions or information about getting help with medical bills. You can also e-mail our team at or by mail at Piedmont Healthcare 2727 Paces Ferry Rd., Bldg 2-500, Atlanta, GA. 30339.

Patients can apply for help at any time during treatment and for a period of time after getting the first bill.