For COVID testing, make an appointment at an Urgent Care or QuickCare location or visit
If you have a medical emergency, visit one of our Emergency Departments.


Piedmont Rockdale

1412 Milstead Avenue
Conyers, GA 30012

Piedmont Rockdale Visitor Information

Care Partner Policy (Updated June 3, 2021)

A Care Partner may be a relative, partner, friend or anyone (over age 18) that the patient chooses to have at their side during care. A Care Partner takes an active role in caring for their loved one in the hospital.

We encourage you to use digital resources connect with your loved ones in the hospital and to assist them in their care. Below are free resources that are available to use.

Virtual Visiting Resources


In response to the COVID-19 sustained community transmission, visitation to Piedmont Rockdale Hospital is restricted. For patient comfort and assistance, one (1) care partner (i.e. a family member or caregiver) is permitted as follows:

  • One (1) person is permitted as a visitor for an Emergency Department patient’s visit.
  • One (1) person is permitted as a visitor for procedures, surgery, critical/end-of-life, legal guardians and to accompany patients requiring assistance in navigating their visit for the inpatient and outpatient settings.
  • Labor & Delivery and Family Care Center patients will be allowed two (2) care partners/visitors.
  • NICU patients are allowed both parents for visitation.
  • Patients undergoing procedures may have one (1) visitor as a support person accompany them. This person must wait in the Surgery Center waiting area or may wait in their vehicle.
  • No visitors are allowed for COVID-19 positive patients or a patient under investigation (PUI)

Safety guidelines for essential support persons:

  • All approved care partners are required to pass a COVID-19 health screening. Anyone who does not pass the health screen will be required to leave the facility.
  • All care partners must wear a surgical or medical (e.g. KN95, N95) mask at all times when in the facility. Cloth masks will no longer be an option for patients, visitors or staff.
  • All care partners should limit their movement within the facility to decrease interaction with staff and the public.

* Patients are encouraged to use electronic means of visitation such as video call applications on cell phone or tablets.

Additional Restrictions for Piedmont Healthcare (PHC) ambulatory visits:

  • Approved care partners may accompany the patient in the patient’s treatment room and must wear a face mask; however, they can not be present in the patient’s room during aerosol producing procedures.
  • All other visitors must remain in the car outside of the waiting area.

All workforce screened prior to start of workday/assigned shift at entrance, or upon reporting to their work unit/department, via temperature or via signs/symptoms quarantine screen that may include a temperature check as needed.

Cafeteria & Vending Machines

  • Breakfast: 6:15 a.m.- 10 a.m.
  • Lunch: 11 a.m.-2 p.m.
  • Dinner: 5 p.m.-6:45 p.m.

Vending machines are located in Building B near the Main lobby, the Surgery Center waiting area, the ICU, the Emergency Department lobby, and the Birth Place lobby.


We offer a non-denominational chapel on the first floor of Building A beside the elevator.

Patient Business Services

To speak to a patient business service representative, call 770-918-3810.

Patient Grievances

To file a patient grievance, call 770-918-3444.

Patient Room Phone Numbers

To reach a patient, call 678-413-7 + room number. For general patient information, call 770-918-3004.


To reach security, call 770-918-3838.

Volunteer Services

To reach security, call 770-918-3007.


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