Piedmont Rockdale Visitor Information
Care Partner Policy (Updated October 5, 2022)
A Care Partner may be a relative, partner, friend or anyone (over age 16) that the patient chooses to have at their side during care. A Care Partner takes an active role in caring for their loved one in the hospital.
We encourage you to use digital resources to connect with your loved ones in the hospital and to assist them in their care. Below are free resources that are available to use.
Virtual Visiting Resources
Effective October 5, 2022, visitors under the age of 16 are not routinely allowed unless an exception is approved by the relevant unit/department leader or Patient Experience/Nursing Supervisor.
- We encourage no more than two visitors in a room at a time during the routine visiting hours from 7:00 a.m. - 7:00 p.m. (some units may have more restrictive hours). Overnight visitors are allowed in certain units but must be present before visiting hours end at 9:00 p.m.
- Waiting rooms may re-open, but social distancing between families will be expected.
- For visitor issues (disrespectful behavior, non-compliance with mask-wearing, not adhering to visiting hours), call 4444 to help deescalate issues and expectation setting or remove the visitor from the facility.
- Contact Patient Experience (3395) or Public Safety (3838) for end-of-life visitation if crowd management is needed.
Some departments have limitations to visitation hours and/or number of support persons allowed per patient:
| Location |
Visitor Policy |
| In-Patient Infectious COVID patients (less than 10-day criteria) |
• One visitor per patient must stay in the patient’s room and use proper PPE. |
| Emergency Department |
• Two visitors per patient
• Visitors under 16 by exception only.
• Visitors may be allowed to swap out if only two are in the ED treatment room.
• Hallway patients will be limited to one visitor due to the availability of space.
• No visitors will be allowed to wait in the waiting room once the patient is in the room.
• Visitors may wait in the WR if the patient is also waiting in the WR.
• COVID patients may have one visitor. This visitor must always remain in the room and should not swap out.
• Any exceptions to these guidelines should be directed to the PAC. If the PAC is unavailable, all exceptions will be made to the Flow Coordinator at ext. 2442. |
| Women’s Services |
• Visitation guidelines vary by department
• Siblings allowed in FCC and Pediatrics |