How Piedmont Defines Quality

What is quality? It depends on who you ask.

"Quality" means different things to different people. If you ask someone to define the word "quality" in a hospital, you may get a variety of answers.

Piedmont recognizes that providing world-class patient care ultimately requires a commitment to ongoing improvement in patient experience, clinical outcomes, administrative processes and community involvement. That's why Piedmont relies on the talent and teamwork of its staff, physicians and administrators, and patient feedback when planning quality improvement initiatives.

Here are some key indicators of quality healthcare at Piedmont:

World-class Customer Service

Patients often describe quality in terms of customer service, bedside manner, good food, nurse attentiveness and ease of access to facilities. We believe patient experience is an important part of the healing process. As a part of our commitment to improving patient experience, Piedmont conducts ongoing patient experience surveys. These surveys form the basis for refining our customer service strategy.  

Clinical Excellence

For doctors and medical staff, ensuring "quality" means measuring clinical outcomes, adhering to best medical practices and ensuring patient safety. Piedmont's quality and patient safety officers are dedicated to measuring and analyzing patient safety statistics and identifying opportunities to improve.

Quality care and patient safety are particularly critical for acute-care hospitals like Piedmont Atlanta Hospital, and reducing the chance of complications is a top priority. Piedmont Healthcare remains committed to improving its quality and patient safety measures and has been recognized many times for its efforts.

Leadership and Staff

Hospital administrators strive for quality in terms of finance, corporate compliance, supply management and plant operations. Nurses and other employees see job satisfaction as an important measure of quality.

Community Benefit

Another aspect of quality healthcare is community involvement. Our community outreach programs offer early detection and disease prevention screenings at no cost to communities in need.

Community Partnership

We sponsor many community events and partner with other organizations, including the American Heart Association, American Cancer Society, Susan G. Komen for the Cure, American Stroke Association and the American Diabetes Association.

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