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A Commitment to Quality

Piedmont is committed to providing consumers with accurate and honest information about clinical processes and the patient experience. We believe that well-informed patients take a more active role in improving their health condition. In this section of the site, you can explore detailed statistics and information about our quality and patient experience initiatives.

Employees, patients and visitors are encouraged to bring any concern or complaint to the attention of a manager at Piedmont Healthcare. We will work to address and resolve the issue in a professional manner. If we do not address the issue to your satisfaction, you are encouraged to report a concern or register a complaint with DNV GL Healthcare. You may do so by calling 1-866-496-9647 or filling out an online Patient Complaint Report* on the DNV GL Healthcare website.

For concerns related to Piedmont Columbus Regional Midtown and Northside Campuses:

Piedmont Columbus Regional Midtown and Northside Campuses are accredited by the Joint Commission on Accreditation of Healthcare Organizations. Piedmont Columbus Regional Board of Directors has chosen to be accredited by this voluntary organization, which deals organizational quality of care issues and the safety of the environment in which care is provided.

If anyone has any unresolved patient safety or quality of care concerns, we encourage patients to contact the hospital administration through our Ethics & Compliance Hotline at 1-855-795-3609. We welcome direct contact and pride ourselves on response to patient concerns. However, if the concern remain unresolved we encourage patients to contact the Joint Commission on Accreditation one of the following ways:

  • Web: Visit and use the "Report a Patient Safety Event" link.
  • Fax: 630-792-5636
  • By mail to: Office of Quality and Patient Safety
    One Renaissance Boulevard, Oakbrook Terrace, IL 60181

*The Piedmont Newton, Piedmont Rockdale and Piedmont Walton hospital labs are accredited by the Joint Commission. Please report any lab specific issues using the contact information above.

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