Aetna commercial insurance FAQs

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Piedmont has worked with Aetna since April to renew terms for Aetna's commercial insurance plans, but we have not reached an agreement to date. The current contract between Piedmont and Aetna expires on February 28, 2027. Under the contract, if we do not reach an agreement by December 30, 2026, Piedmont hospitals, Piedmont Clinic physicians, and other Piedmont services will no longer be considered in-network for Aetna commercial insurance members beginning March 1, 2027.

FAQs

If a contract termination occurs, it would include Piedmont Clinic physicians, Piedmont hospitals, and other Piedmont services that participate in the Aetna commercial network. Patients should continue to check with their physician's office and Aetna to confirm network participation for specific providers and locations.
Many employers offer an annual open enrollment period that allows employees and their families to review coverage options and select the plan that best meets their healthcare needs. Piedmont does not recommend or endorse any particular health plan, and coverage decisions should be based on your individual circumstances.

To learn which insurance plans Piedmont accepts through 2027, visit Piedmont.org/insurance.
If Piedmont and Aetna are unable to reach a new agreement, patients receiving ongoing medical treatment should contact Aetna to determine whether they qualify for continuity of care benefits. These benefits may allow eligible patients to continue receiving care from their current Piedmont providers for a period of time while maintaining in-network coverage.
At this time, no changes are necessary. You may continue to see your Piedmont physicians and receive care at Piedmont facilities as you normally would. However, if you currently have an appointment or a procedure scheduled for March 1, 2027, or later, you may want to contact your physician’s office and move that appointment to an earlier date.
Piedmont treats every patient who comes through our doors regardless of insurance coverage or ability to pay. Anyone experiencing a medical emergency should seek care at the nearest emergency department immediately. Patients with questions about emergency coverage should contact Aetna directly.
If your insurance coverage changes, please notify your physician's office and any other Piedmont care locations where you receive services as soon as possible. This will help ensure your coverage information is updated prior to future appointments.
Because negotiations can change quickly, Piedmont has created a dedicated website to keep patients informed. Visit www.piedmont.org/Aetna for the latest updates regarding negotiations with Aetna.
Nothing changes at this time. Aetna commercial insurance members can continue receiving care from Piedmont physicians and facilities as they do today. The current agreement remains in effect through February 28, 2027, and Piedmont remains committed to reaching a fair agreement with Aetna.

Aetna commercial insurance FAQs

FAQs

Which Piedmont physicians and facilities are affected?

Is there anything I can do?

I am currently receiving ongoing medical treatment. Do I need to find another health care provider?

If I have an appointment or procedure scheduled after March 1, 2027, do I need to reschedule it?

What if I have an emergency after March 1, 2027?

What should I do if I change insurance plans?

Where can I find the latest information?

What happens right now?