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About Piedmont

Quality and patient experience initiatives

A commitment to quality

Piedmont is committed to providing consumers with accurate and honest information about clinical processes and the patient experience. We believe that well-informed patients take a more active role in improving their health. In this section of the site, you can explore detailed statistics and information about our quality and patient experience initiatives.

Employees, patients and visitors are encouraged to bring any concerns or complaints to the attention of a manager at Piedmont Healthcare. We will work to address and resolve the issue professionally. If we do not address the issue to your satisfaction, you are encouraged to report a concern or register a complaint with DNV Healthcare.

If you have any unresolved patient safety or quality of care concerns, you can submit a Patient Complaint Report* online or contact DNV Healthcare below:

*The Joint Commission accredits the Piedmont Newton, Piedmont Rockdale and Piedmont Walton hospital labs. Please report any lab-specific issues using the contact information above.

Joint Commission

Division of Accreditation Operations, Office of Quality Monitoring
Mail: Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard, Oakbrook Terrace, IL60181
Fax: 630-792-5636
Email: patientsafetyreport@jointcommission.org

The Georgia Department of Community Health

Mail: 2 Peachtree Street, N.W., Suite 31-447, Atlanta, GA 30303
Phone: 404-657-5700
Fax: 404-657-5731
Email: hfrdcompliantintake@dch.ga.gov
Webpage: https://dch.georgia.gov/hfrd-file-complaint

Resources