Piedmont Walton Visitor Information

Care Partner Policy (Updated August 12, 2021)

A Care Partner may be a relative, partner, friend or anyone (over age 18) that the patient chooses to have at their side during care. A Care Partner takes an active role in caring for their loved one in the hospital.

We encourage you to use digital resources connect with your loved ones in the hospital and to assist them in their care. Below are free resources that are available to use.

Virtual Visiting Resources

In light of COVID-19’s sustained community transmission of a serious infectious agent, visitation is restricted as follows:

• Non-COVID, adult patients are allowed only 2 visitors at a time.
• ICU patients are allowed visitors. Only two visitors at a time will be permitted in a patient room. Overnight visitors must be approved by supervisor or management.
• Pediatric patients are permitted one parent or guardian to remain with them 24/7. Patients may have one additional visitor during visiting hours.
• Labor & Delivery/Family Care patients are permitted two identified support people 24/7.
• Outpatient services patients are permitted one visitor per visit unless exception made – this must be communicated to registration.
• Patients being treated in the Emergency Department are allowed only two visitors at a time. .
• Patients are encouraged to use electronic means of visitation such as video call applications on cell phone or tablets.
• No care partners will be allowed to enter the room of a COVID-19 confirmed case or a patient under investigation (PUI).
• No care partners will be allowed in the room during aerosol producing procedures.
• Any person who has an increased risk from chronic conditions or comorbidities are advised not to visit.

• All approved care partners need to follow the safety guidelines:
  • All care partners must pass the health/quarantine screen. Any visitor who does not pass the health screen will be required to leave the facility.
  • All care partners should follow respiratory hygiene and cough etiquette precautions.
  • All care partners must wear a surgical or medical (e.g. KN95, N95) mask at all times when in the facility. Cloth masks will no longer be an option for patients, visitors or staff.
  • All care partners should limit their movement within facility to decrease interaction with staff and the public.
  • Care partners with exposure to known or suspected COVID-19 patient should be advised to report any signs or symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.

• Additional restrictions for Piedmont Healthcare (PHC) ambulatory visits:
  • Approved care partners may accompany the patient in the patient’s treatment room and must wear a face mask; however, they can not be present in the patient’s room during aerosol producing procedures.
  • All other care partners must remain in the car outside of the waiting area.

All workforce screened prior to start of workday/assigned shift at entrance, or upon reporting to their work unit/department, via temperature or via signs/symptoms quarantine screen that may include a temperature check as needed.

Whether you’re a patient or care partner at Piedmont Walton, your comfort and needs are important to us.

Visiting Hours People Who Can Help Amenities (Dining, Gift Shop, Wi-Fi) Contacting Patients
 

Visiting Hours and Guidelines

We welcome care partners daily with the following exceptions:

• Intensive Care Unit - Please check with staff. Overnight care partners are not permitted in the intensive care rooms unless approved by a hospital manager or supervisor.
• Maternity - No children under the age of 12 are permitted except siblings of newborns.
• Please do not visit if you have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting, or diarrhea in the last 48 hours.
• Care partners must sign in at the front desk and wear an ID sticker while in the hospital. Visitors under the age of 16 are to be with a parent or responsible adult.
• Please do not bring food to patients without physician approval.

Hospital Map

People Who Can Help

It's our goal to make your visit as convenient, comfortable and pleasant as possible. People who can help are listed below.
 

Chaplains and Healing Places

Pastoral Care services are available for supporting patients and families in challenging times.
 

Financial Services Assistance

We offer financial assistance to those who qualify. Call 1-855-788-1212 for more information.

More about Assistance and How to Apply
 

Public Safety

Contact Security at (770) 267-2275.

Amenities

Dining

The Spring Street Cafe
The Spring Street Cafe prepares special in-room meals for the patients, as well as daily specials for visitors and Associates.

• Monday - Friday Breakfast -- 7 a.m. to 9:30 a.m.
• Monday - Friday Lunch -- 11 a.m. to 1:30 p.m.
   

Vending Machines
Vending machines are located between the ER and the main lobby as well as the family waiting room in the Medical/Surgical area.
 

Gift Shop

The Bee Hive Gift Shop is in the main lobby. The Auxiliary department manages the gift shop and is open Monday - Friday: 9 a.m. to 5 p.m.

Call us at (770) 267-8461 ext. 2223 for more information or phone orders.
 

Wi-Fi

Piedmont Walton provides free wireless Internet access throughout the hospital. Look for “Piedmont Guest” on your mobile device’s available networks.

Contacting Patients

For patient information, call (770) 267-8461.