Piedmont Walton Visitor Information
Care Partner Policy (Updated November 27, 2023)
A Care Partner may be a relative, partner, friend or anyone (over age 18) that the patient chooses to have at their side during care. A Care Partner takes an active role in caring for their loved one in the hospital.
We encourage you to use digital resources to connect with your loved ones in the hospital and to assist them in their care. Below are free resources that are available to use.
Our focus remains on the safety of our patients and staff. The number of care partners allowed in a patient’s room is subject to change depending on their care needs. Some departments have limitations to visiting hours and/or the number of support persons allowed per patient:
- Non-COVID adult patients are allowed two visitors at a time.
- ICU patients are allowed visitors. Two visitors at a time will be permitted in a patient's room. A supervisor or management must approve overnight visitors.
- Pediatric patients are permitted one parent or guardian to remain with them 24/7. Patients may have one additional visitor during visiting hours.
- Labor & Delivery/Family Care patients are permitted two identified support people 24/7.
- Outpatient services patients are permitted one visitor per visit unless an exception is made – this must be communicated to registration.
- Patients being treated in the Emergency Department are allowed only two visitors at a time.
- Patients are encouraged to use electronic means of visitation, such as video call applications on cell phones or tablets.
- Care partners with exposure to known or suspected COVID-19 patients should be advised to report any signs or symptoms of acute illness to their healthcare provider for a period of at least 14 days after the last known exposure to the sick patient.
Whether you’re a patient or care partner at Piedmont Walton, your comfort and needs are important to us.
Visiting Hours People Who Can Help Amenities (Dining, Gift Shop, Wi-Fi) Contacting Patients
Visiting Hours and Guidelines
We welcome care partners daily with the following exceptions:
- Intensive Care Unit - Please check with staff. Overnight care partners are not permitted in the intensive care rooms unless approved by a hospital manager or supervisor.
- Maternity - No children under the age of 12 are permitted except siblings of newborns.
- Please do not visit if you have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting, or diarrhea in the last 48 hours.
- Care partners must sign in at the front desk and wear an ID sticker while in the hospital. Visitors under the age of 16 have to be with a parent or responsible adult.
- Please do not bring food to patients without physician approval.
Hospital Map
People Who Can Help
It's our goal to make your visit as convenient, comfortable and pleasant as possible. The people who can help are listed below.
Chaplains and Healing Places
Pastoral Care services are available for supporting patients and families in challenging times.
Financial Services Assistance
We offer financial assistance to those who qualify. Call 1-855-788-1212 for more information.
More about Assistance and How to Apply
Public Safety
Contact Security at 770-267-2275.
Amenities
Dining
The Spring Street Cafe
The Spring Street Cafe prepares special in-room meals for patients and daily specials for visitors and associates.
- Monday - Friday Breakfast -- 7:00 a.m. to 9:30 a.m.
- Monday - Friday Lunch -- 11:00 a.m. to 1:30 p.m.
Vending Machines
Vending machines are located between the ER and the main lobby and the family waiting room in the Medical/Surgical area.
Gift Shop
The Bee Hive Gift Shop is in the main lobby. The Auxiliary department manages the gift shop and is open Monday - Friday, 9:00 a.m. to 5:00 p.m.
Call us at 770-267-8461 ext. 2223 for more information or phone orders.
Wi-Fi
Piedmont Walton provides free wireless Internet access throughout the hospital. Look for “Piedmont Guest” on your mobile device’s available networks.
Contacting Patients
For patient information, call 770-267-8461.