PPA Terms and Conditions

These Piedmont Personal Assistant Program Terms and Conditions (the “Agreement”) specify the terms and conditions under which you, the patient (“Patient” or “You”), and your designated additional family members may participate in the Piedmont Personal Assistant program (“Program”) offered by Piedmont Healthcare, Inc. (“Piedmont”), as further described in this Agreement. This Agreement will become effective on the date of your acceptance of this Agreement (the “Effective Date”).

  • Annual Fee. You will pay an annual fee of $250 for an individual membership and $100 for each additional family member. You add to your individual membership (collectively, “Annual Fee”) to Piedmont for each year that You elect to participate in the Program, with such payment due on the Effective Date and annually thereafter on the anniversary of the Effective Date. You may add a family member at any time, but the $100 is not prorated. Each family member’s term of participation will align with yours. For purposes of this Agreement “family member” includes your spouse/partner, first degree relative (e.g., parent, child, sibling), or second degree relative (e.g., grandparent, grandchild, half-sibling, aunt/uncle, niece/nephew) currently living in the same household as You.
  • Program. As a participant in the Program, You and each of Your enrolled family members will have access to the following services (“Services”):
    • Access to a Piedmont Personal Assistant (“PPA”). A PPA will be assigned to you personally, and each PPA will work with a limited number of participants. Your PPA will typically respond within one (1) business day of receipt of any inquiry from you, and is available to assist with the following across Piedmont:
      • Coordinate scheduling healthcare services within the Piedmont network;
      • Help finding healthcare services within the Piedmont network;
      • Answer any questions regarding what healthcare services are available;
      • Answer technology using questions and assisting with follow-up (e.g., MyChart and electronic check-in); and
      • Answer questions and assist with issues regarding billing for healthcare services received.
    • One (1) nutrition or one (1) fitness consult per year, per enrollee.
  • Renewals. The Annual Fee covers a period of one (1) year beginning on the Effective Date (the “Term”). Your participation in the Program will automatically renew on the anniversary of your Effective Date unless You provide thirty (30) days advance written notice of non-renewal prior to the anniversary of your Effective Date, to Piedmont, at the following address: PiedmontPPA@piedmont.org. Failure to pay the annual renewal fee on or before the anniversary of your Effective Date will result in the termination of your participation in the Program. For example, if your Program Effective Date is November 15, 2022, then your membership will auto-renew on November 15, 2023. Your annual renewal fee must be paid in full by November 15, 2023.
  • Termination. You may terminate this Agreement at any time for any reason by providing written notice to Piedmont at the address in Section 3 above.
    • If you terminate this Agreement within 30 days after the Effective Date or annual renewal, You will receive a refund of the Annual Fee for that year.
    • If you terminate your Agreement more than 30 days after the Effective Date or annual renewal, You will be responsible for the entirety of the Annual Fee for that year and will not be eligible for a refund.
    • Termination of the Agreement by You will result in termination of participation in the Program for all participants enrolled under Your membership. Additional family members that You add may opt-out of the Program at their discretion, but the portion of the Annual Fee attributable to their enrollment will not be refunded except as otherwise provided in this Agreement.
    • Piedmont may terminate this Agreement for any reason upon providing at least thirty (30) days prior written notice to You by email. If Piedmont terminates this Agreement, You will receive a prorated refund rounded to the nearest month.  Please make sure You have provided Piedmont Your current email address so that You will receive applicable notices. Termination of the Agreement by Piedmont will result in termination of participation in the Program for all participants enrolled under Your membership.
  • Medical Care Services Excluded from the Annual Fee. The PPA is not a clinical resource, and the Program does not provide clinical services or clinical care planning services. The Annual Fee covers only the defined Services described in Section 2. All other services received from Piedmont and any Piedmont-affiliated provider will be the financial responsibility of You and/or your insurer. The Annual Fee will not impact any co-payments, co-insurance, or deductibles for such other services that you are required to pay pursuant to the terms of your insurance coverage, or any amounts owed under Piedmont’s standard rates for self-paying patients. You acknowledge and agree that this Agreement is not an insurance plan and not a substitute for health insurance or other health plan coverage.
  • Availability of Services. The membership described in this Agreement is intended to provide You with services in a convenient and professional manner. In that regard, Piedmont will make every effort to accommodate your use of the Services as quickly as possible. Providing prompt service is important to us, and we intend to make every effort to ensure that your experience with the Program is a positive one. However, there may be times when your PPA and/or other Piedmont staff are not immediately available. For example, there may be holidays or other days on which the services are not available. By accepting this Agreement, You acknowledge that Piedmont, the PPA(s), and Piedmont staff may not always be immediately available. You also acknowledge that You understand that the Services rendered under this Agreement are not intended to be a substitute for emergency care. If You believe You are in need of emergency care or treatment, You should always seek care from your local hospital and/or call 911 for emergency medical services.
  • Email Communication Policy. If You wish to send secure communications to Piedmont and/or the PPA(s) and receive secure communications from Piedmont and/or the PPA(s), You should utilize the secure messaging provided through Piedmont’s MyChart. You should be aware that email communication is not a secure medium for sending potentially sensitive personal health information nor a good medium for urgent/time-sensitive communication. The best method of communication for urgent matters is the telephone or in-person. In the event of an emergency, You should call 911 or the nearest emergency room. You also acknowledge and understand that your email and MyChart messages may become part of your medical record.
  • Updates to Agreement.  Piedmont may modify the terms and conditions of this Agreement, including the Program offerings and Services, from time to time. Piedmont will notify You by email of material changes at least thirty (30) days before the effective date of the changes.  Please make sure You have provided Piedmont with your current email address so that You will receive notice of any material changes. If You do not agree with the proposed changes, You should discontinue your participation in the Program in accordance with Section 4 of this Agreement before the effective date of the change.
  • Entire Agreement. By accepting this Agreement, you agree to the terms of this Agreement which are expressed herein. This Agreement contains the entire agreement between the parties and supersedes all prior oral or written agreements or understandings between the parties with respect to the subject matter of this Agreement.
  • Governing Law. This Agreement shall be governed by and construed in accordance with the laws of Georgia.
  • Severability. If, for any reason, any provision of this Agreement is deemed by a court of law to be legally invalid or unenforceable, the validity of the remaining provisions shall not be affected, and the Agreement shall be considered modified and amended to the extent necessary to comply with the law.
  • Assignment. This Agreement, and any rights You may have under it, may not be assigned or transferred by You to any other individual and any such attempt to assign or transfer this Agreement shall be null and void.

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