Quality and patient experience initiatives
A commitment to quality
Piedmont is committed to providing consumers with accurate and honest information about clinical processes and the patient experience. We believe that well-informed patients take a more active role in improving their health. In this section of the site, you can explore detailed statistics and information about our quality and patient experience initiatives.
Employees, patients and visitors are encouraged to bring any concerns or complaints to the attention of a manager at Piedmont Healthcare. We will work to address and resolve the issue professionally. If we do not address the issue to your satisfaction, you are encouraged to report a concern or register a complaint with DNV Healthcare.
If you have any unresolved patient safety or quality of care concerns, you can submit a Patient Complaint Report* online or contact DNV Healthcare below:
- Email: hospitalcomplaint@dnv.com
- Phone: 866.496.9647
- Fax: 281.870.4818
- Mail: DNV Healthcare USA Inc. ATTN: Healthcare Complaints, 1400 Ravello Drive, Katy, TX 77449
*The Joint Commission accredits the Piedmont Newton, Piedmont Rockdale and Piedmont Walton hospital labs. Please report any lab-specific issues using the contact information above.