Piedmont Fayette Patient Experience: Emergency Services

The graph below depicts an eight-quarter trend of patient experience scores for emergency department care at Piedmont Fayette Hospital.

This graph displays the overall rating of patient experience scores for emergency department care at Piedmont Fayette Hospital.
National Average for Q1 CY18: 66.3%


Note: Scores are based on the percentage of respondents that assigned the very best rating available. The maroon bars represent Piedmont Fayette Hospital's top box percentage. The red horizontal line represents the national average of all hospitals in the Press Ganey database for the time period Jan.- Mar. 2018.

Survey Methods
Piedmont Healthcare contracts with Press Ganey Associates, Inc. to conduct unbiased, objective patient experience surveys. These surveys are mailed and emailed to randomly selected patients after discharge. Patients who elect to participate answer a series of questions rating their experiences on a five-point scale (Very Good, Good, Fair, Poor and Very Poor) in eight categories. 

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