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SMS Messaging Terms and Conditions

Overview

Effective Date: October 23, 2026

The following terms and conditions apply to your use of the applicable text messaging services offered by Piedmont Healthcare, Inc. on behalf of itself and its affiliates (“Piedmont”) and its partner organizations. Piedmont may update these terms at any time, without prior notice to you. Any updates to these terms will be effective as of the date listed on this page.

Piedmont Mobile Texts

The following terms and conditions (“Piedmont Mobile Terms”) apply to your use of the Piedmont mobile text messaging services (“Piedmont Mobile Texts”) listed below:

Help Information: For additional information or general assistance, please contact us at 855.788.6277. For additional information or assistance relating to a specific Piedmont Mobil. Texts program, please text “HELP” to the number for the applicable Piedmont Mobile Texts program(s) listed below:

Piedmont Mobile Texts - text “HELP” to 47237

MyChart Mobile Text Messaging (“MyChart Mobile Texts”)

By opting-in to MyChart Mobile Texts, you agree to be bound by these Piedmont Mobile Terms.  Piedmont Mobile Texts allow patients to receive informational text messages to their mobile phone from Piedmont relating to their visits, Piedmont MyChart account, one-time passcode, billing notifications, prescription reminders, and care management. This program will support text-2-pay functionality. Message frequency varies. Message and data rates may be charged by mobile service providers. Carriers are not liable for delayed or undelivered messages.

  • How to Opt-In: You may opt in to MyChart Mobile Texts by signing up on your patient registration consent form.  By opting-in, you consent to receiving mobile text alerts using an automatic telephone dialing system. Consent to receive MyChart Mobile Texts is not required as a condition of purchasing any goods or receiving any services. By opting-in, you are confirming that you are over the age of eighteen (18) and that you are providing us with a valid mobile number.
  • Stop Information: To stop receiving MyChart Mobile Texts from the program(s) listed below, please text “STOP” to the number for the applicable Piedmont Mobile Texts program listed below:
    • MyChart Mobile Texts - text “STOP” to 47237
    • You will receive a confirmation text.  If you do not receive the confirmation text, you may still receive text messages from the applicable MyChart Mobile Texts program.  Please text “STOP” to the applicable number above until you receive a confirmation text that you have opted out.

Patient Call Mobile Text Messaging (“Patient Call Text”)

  • By consenting to receive a Patient Call Text, you agree to these Patient Call Text Terms. A Patient Call Text allows you to receive information related to your interaction with Piedmont’s voice assistant, including appointment details or confirmations, prescription renewal details, links to MyChart, and other information requested during your conversation with Piedmont’s voice assistant.  Message and data rates may be charged by mobile service providers. Carriers are not liable for delayed or undelivered messages.
  • How to Consent: During a call you place to Piedmont, the voice assistant may ask whether you would like to receive a text message. Consent by replying “yes” . Your consent applies only to that Patient Call Text, not to future or ongoing texts. If you do not agree, no Patient Call Text will be sent. Consent to receive a Patient Call Text is not required as a condition of purchasing any goods or receiving any services. By consenting, you are confirming that you are over the age of eighteen (18) and that you are calling Piedmont from a valid mobile number.
  • Stop Information: Patient Call Texts do not enroll you in ongoing messages. To opt out of Patient Call Texts, reply STOP to a Patient Call Text message. You will receive a confirmation text message confirming your opt-out request. After you opt out, you will not receive Patient Call Texts, even if you request one during a call, until you reply START to resubscribe.

Privacy

At Piedmont, we take your privacy seriously. Any information we collect through Piedmont Mobile Text (such as phone number) will be handled in accordance with our Privacy Policy. 

Disclaimer

Piedmont does not guarantee the accuracy or successful delivery of text messages, and any health-related information provided is not meant to replace professional medical advice.  By participating in Piedmont Mobile Text, you acknowledge and agree that Piedmont will not be liable for failed, delayed, or misdirected delivery of any information sent through Piedmont Mobile Text, any errors in such information, and/or any action you may (or may not take) based on reliance on the information and/or Piedmont Mobile Text.