Financial Assistance

A Consumer Resource for Making Informed Choices

Piedmont Healthcare understands that not all patients can pay their healthcare bills. We offer financial assistance to qualifying patients. It is our goal to work with our patients to find ways to make Piedmont’s medical care more affordable. If you are having trouble paying for all or some of your healthcare services, please speak with our Patient Financial Care team at 1-855-788-1212.
 

How to Apply for Assistance

Free copies of the FAP and the FAP application may be obtained through any of these sources:

For all services received at Piedmont Augusta or Piedmont McDuffie, please call 706-828-2333 to be connected directly to the Piedmont Augusta Service Center.

If your services were received at one of the facilities listed below prior to June 1, 2022, please contact Patient Financial Assistance Resources at the number listed below, who can assist you with your financial assistance needs.

• Piedmont Coliseum & Piedmont Coliseum Northside (Macon) – 888-253-1108
• Piedmont Cartersville & Piedmont Eastside (Lawrenceville) – 800-370-1983

Other Financial Options and Information Available

• Uninsured Discounts: Piedmont offers an automatic discount for all patients who do not have health insurance coverage. Contact us if you have any questions about our discount program.
   
• Hardship Assistance: Piedmont Healthcare understands there are patients who do not qualify for help under the Financial Assistance Policy but are unable to pay their outstanding balance. Additionally, insured patients may experience a financial hardship when paying their balance after all third-party payments. To apply for Hardship Assistance, see the section above, "How to Apply for Financial Assistance."
   
• Payment Plans: Piedmont offers no interest payment plans. To set up a payment plan or add new accounts to an existing payment plan, call our Patient Financial Care team at 1-855-788-1212. Online payments may be made using cash, check, or credit card or you may pay by phone with our Customer Solution Center at 1-855-788-1212.

Piedmont’s Financial Assistance Policy

• Plain Language Summary: English | Spanish
   
• Financial Assistance Application: 
  English  |  Spanish  |  Arabic  |  Chinese  |  French  |  German  |  Haitian (Kreyòle)  |  Hindi  |  Korean |  Portuguese  |  Russian  |  Vietnamese
   
• Financial Assistance Policy: 
  English  |  Spanish  |  Arabic  |  Chinese  |  French  |  German  |  Haitian (Kreyòle)  |  Hindi  |  Korean | Portuguese  |  Russian  |  Vietnamese
   
• Financial Assistance Policy Appendix Provider List
• Debt Collections Policy
   

Collection Practices and Policies

Applicants approved for financial assistance will be exempt from all collection efforts related to outstanding accounts that fall within the eight (8) month approval time frame. PHC will not turn over any account approved for financial assistance to a collection agency or report it to a credit bureau. Normal collection efforts will be applied to account balances that fall outside of the eight (8) month approval time frame, as outlined by the PHC Billing and Collections policy. Please refer to that policy for further details.

PHC will not impose extraordinary collection efforts such as wage garnishment, liens on primary residence or other legal actions for any patient/guarantor, without first making reasonable efforts to determine whether that patient is eligible for financial assistance under this policy.
 

Need a price estimate?

We offer pricing estimates for all patients to help you prepare for upcoming services. Use our price estimator tool to help prepare for your visit.
 

See our resources below for more pricing information.

• Understanding Healthcare Prices
• Advanced Payment Requirement Overview
  Provides information on requirements for general outpatient services, such as CT and MRI imaging, as well as for invasive services, such as surgery and infusion.
• Pre-Registration Next Steps
  Provides an appointment checklist that covers your appointment preparations, such as the estimate letter in Piedmont MyChart, payment due date, and post-service items, including an Explanation of Benefits and Piedmont’s billing statement. It also provides several forms of contact, such as a live chat, email and Piedmont MyChart.

Piedmont Facilities Chargemaster Price Lists

In compliance with the Center for Medicare & Medicaid Services (CMS) hospital price transparency guidelines, effective January 1, 2019, Piedmont Healthcare is providing a link below to each Piedmont facility’s Chargemaster price list. The prices do not always reflect all costs associated with the service, and the service may be represented by multiple line items.  Per CMS guidelines, the price lists will be updated annually.

The prices on the lists are our standard gross charges for services and do not reflect insurance discounts Piedmont Healthcare has negotiated with most of our patients' insurers.  The best way to get an accurate estimate of your out-of-pocket expense would be to call the Patient Financial Care team at 1-855-788-1212 or email price.estimates@piedmont.org.

Facility Chargemaster Service Price Lists:

Still have questions?

Call our Patient Financial Care team, Monday-Friday from 8 a.m. to 6 p.m., at 1-855-788-1212 for any questions or information about getting help with medical bills. You can also e-mail our team at assistance@piedmont.org or by mail at Piedmont Healthcare 2727 Paces Ferry Road, Bldg 2-500, Atlanta, GA. 30339.

Patients can apply for help at any time during treatment and for a period of time after getting the first bill.