Welcome to Piedmont Personal Health Assistant

Life can get pretty hectic and remembering to schedule check-ups, physicals, or follow-ups can take a back seat. Managing unexpected situations and questions can also take time away from the things you love. The Piedmont Personal Health Assistant program eliminates the traditional administrative burdens of healthcare by providing enhanced scheduling support, proactive outreach, and a single point of contact for any questions or barriers you may have. We designed it to save time and keep the health and wellness of participants and their families on track. We are committed to helping patients achieve their health and well-being goals.

Your health assistant serves as your single point of contact for care coordination and questions:

• Schedules appointments across the Piedmont network for various specialties
• Provides upcoming care reminders & pre-appointment instructions

What Are the Benefits?

Tailored Experience

Your health assistant will tailor communications and services to your preferences:

They’ll communicate in a way that works for you, your schedule and your lifestyle (email, text, call)
They perform time-consuming administrative tasks, e.g., obtaining medical records, handling billing questions

Personalized Care

In addition to scheduling appointments and physicals, your health assistant can:

Assist in finding care options that meet your exact needs, such as finding the right provider or specialty
Send proactive outreach reminders about annual healthcare services (annual physicals, mammograms, flu shots, etc.)

Membership Options

We offer base and family membership options. Each is personalized to you and can be the complete roadmap of services for your family’s needs.

Base membership: $250 per patient, per year
Family membership: $400 per family, per year (up to 5 family members)

This program is meant for you to save time by assisting you in scheduling appointments across the Piedmont network for various specialties, reminding you of your upcoming appointments and making sure you have everything you need, so your day of service is a breeze! Your health assistant is personalized to you and your needs or your family needs. The health assistant will do a thorough intake call to learn about you and your family's (if applicable) medical needs and work with you to ensure that everything you need is taken care of from finding providers, to scheduling appointments, and answering any questions along the way.

Join Today

Frequently Asked Questions

Get answers to frequently asked questions about the program.

What's included in the base membership?

Find the right doctor
Scheduling/admin coordination
Locate community resources
Get answers to billing questions (i.e. pricing estimates and insurance verifications)
Proactive outreach and appointment reminders based on health needs
Coordinate transportation if needed

What's included in the family membership?

Coordination for your entire family
Starts with a meeting to road map your healthcare and evaluate needs
Find the right doctor
Scheduling/admin coordination
Locate community resources
Get answers to billing questions (i.e. pricing estimates and insurance verifications)
Proactive outreach and appointment reminders based on health needs
Coordinate transportation if needed

Will the health assistant provide services for just me or for my whole family?

Under the family plan, the health assistant will provide services for you and your family (up to 5 members). The health assistant will help schedule visits for you and for each additional family member you decide to add to your membership. This includes coordination for adults with Piedmont affiliated physicians. Support may be available for children, depending on geography and the presence of affiliated Piedmont Pediatrics physicians.

Is my health assistant a clinical provider?

No, your health assistant is a non-clinical service focused on administrative / scheduling logistics.

How will the health assistant communicate with me?

During the introduction call, the health assistant will discuss your preferred communication method (phone, email, text).

I am a Piedmont employee and have the Life 360 Health Plan. How will this benefit me?

The Piedmont Life 360 is a clinical care coordination service and Piedmont Personal Assistant is an administrative care coordination service. If you are a Piedmont employee and on Piedmont's Life 360 Health Plan and meet clinical criteria (ie. chronic condition, etc), the health assistant will partner with Piedmont Care Management to ensure you have the highest level of care coordination to help you stay healthy. Sign up to find out if you qualify!

Are Medicare patients eligible?

Yes. All insured patients are eligible and all insured services will continue to be billed for insurance.

How quickly will the health assistant respond?

One business day.

Is this program available to employers for their workforce?

Yes! Reach out to PPA@piedmont.org for more details.

I still have questions. Who can I contact?

You can contact us at PPA@piedmont.org.