Patient Rights and Responsibilities

It is our goal to treat every person with dignity and respect in an environment that is as private as possible so that you feel safe, comfortable and at ease. For instance, you will be provided a private place to change clothing and to wait instead of returning to the waiting room.

We also commit to keeping your personal health information confidential as provided by law (HIPAA).

Patients have the:

1. Right to personal and privacy of their records. Patients have the responsibility to indicate if they feel their privacy is being violated or feel unsafe while at PSC.
    
2. Right to receive care in safe setting. PSC employs trained, professional healthcare workers and adheres to state, local and federal safety/health standards. Patients have the responsibility to indicate if they feel their safety and/or health is threatened while in PSC.
    
3. Right to be free from all forms of abuse or harassment. PSC will treat all patients equally, with courtesy and respect. Patients have the right and responsibility to file a grievance by following the policy and procedure (posted in PSC) of notifying the person in charge if they feel that their rights are being or have been violated. Patients will be informed of the facility's investigation, timeframe for a response and the outcome, in a timely manner.
    
4. Right to be informed and understand planned care. You have the right to be informed and understand planned care by your physician while at PSC, the expected outcome and possible complications or possible effects if the procedure is not performed. Patients have the responsibility to ask questions about anything they do not understand.
    
5. Right of patient or patient's designated representative. Right of patient or patient's designated representative (if one exists) to make informed decisions about care whether or not the patient is incapacitated or been declared incompetent by the court. Patients have the responsibility to designate that individual if they wish and inform PSC of that decision before surgery.
    
6. Right to know about the PSC's policy on advance directives. Right to know that the PSC's policy on advance directives is to stabilize and transfer patients experiencing a life-threatening emergency to a nearby hospital where their advance directives will be honored. Patients may receive information on advanced directives from PSC. Patients have the responsibility to inform PSC if they have advance directives, living will or medical power of attorney or want information about them.