Financial Assistance

Piedmont Healthcare understands not everyone has the ability to pay their hospital bill because of their insurance status or a limited income, which is why we offer financial assistance to qualifying patients.

To be considered for financial assistance, you must submit a fully completed financial assistance application. You will be asked to disclose certain income and expense-related information to help us determine your eligibility.

We offer three kinds of financial assistance:

  • Free Care - Free care is available when the family incomes of a patient and any guarantor are either equal to or less than 125 percent of the current Federal Poverty Guidelines.
  • Discounted Financial Assistance – Financial assistance discounts are available when the family incomes of a patient and any guarantor are both in excess of 125 percent and lower than 300 percent of the current Federal Poverty Guidelines.
  • Catastrophic Financial Assistance – Catastrophic financial assistance is available when the family income of a patient and/or guarantor exceeds 300 percent of the Federal Poverty Guidelines. This assistance is income-based, and is determined by an individual review of each case, which may include a review of assets.

No Piedmont Healthcare Hospital will impose extraordinary collections actions such as: decisions to deny or defer financial assistance based on a patient's outstanding accounts receivable and a patient's payment history, wage or bank garnishments, liens on primary residences or estates, or other legal actions against any patient without first making reasonable efforts to determine whether that patient is eligible for assistance under our financial assistance policy.

Applying for financial assistance:

When applying to any of our six locations: (Piedmont Atlanta, Piedmont Fayette, Piedmont Henry, Piedmont Mountainside, Piedmont Newnan or Piedmont Newton), download and print the following documents:

Have questions?

Please contact the Customer Service and Patient Liability Departments at 1-855-788-1212 (option 3 for Financial Services) Monday-Friday from 8:00 a.m. to 8:00 p.m. or e-mail  directly to: CS&PLfinancialassistance@piedmont.org or via mail: Piedmont Healthcare 2727 Paces Ferry Rd., Bldg 2-500, Atlanta, GA. 30339.