A Consumer Resource for Making Informed Choices
Piedmont Healthcare understands that not all patients have the ability to pay their healthcare bills. We offer financial assistance to qualifying patients. It is our goal to work with our patients to find ways to make Piedmont’s medical care more affordable. If you are having trouble paying for all or some of your healthcare services, please speak with our Patient Financial Care team at 1-855-788-1212.
What is covered under Piedmont’s Financial Assistance Policy (FAP)?
Assistance may be available for emergency and medically necessary care for uninsured patients. Piedmont Healthcare patients with family household resources up to 300% of the Federal Poverty Guidelines may be eligible for fully discounted services.
How to Apply for Assistance
Other Financial Options and Information Available
If a patient’s circumstances do not qualify for fully discounted services, other options may be available for resolvingoutstanding balances, as outlined below.
- Uninsured Discounts: Piedmont offers an automatic discount for all patients who do not have health insurance coverage. Please contact us if you have any questions about our discount program.
- Hardship Assistance: Piedmont Healthcare understands there are patients who do not qualify for help under the Financial Assistance Policy, but are unable to pay their outstanding balance. Additionally, insured patients may experience a financial hardship when paying their balance after all third-party payments. To apply for Hardship Assistance, see the section above, “How to Apply for Financial Assistance".
- Payment Plans: Piedmont offers no interest payment plans. If you would like to set up a payment plan, or would like to add new accounts to an existing payment plan, please call our Patient Financial Care team at 1-855-788-1212. Payments may be made using cash, check, or credit card online at piedmont.org or via phone with our Customer Solution Center at 1-855-788-1212.
You can view Piedmont’s Financial Assistance Policy below:
Collection Practices and Policies
Applicants approved for financial assistance will be exempt from all collection efforts related to outstanding accounts that fall within the eight (8) month approval time frame. PHC will not turn over any account approved for financial assistance to a collection agency or report it to a credit bureau. Normal collection efforts will be applied to account balances that fall outside of the eight (8) month approval time frame, as outlined by the PHC Billing and Collections policy. Please refer to that policy for further details.
PHC will not impose extraordinary collection efforts such as wage garnishment, liens on primary residence or other legal actions for any patient/guarantor, without first making reasonable efforts to determine whether that patient is eligible for financial assistance under this policy.
Need a price estimate?
Estimates for scheduled services occuring at our hospitals are available for patients with or without insurance. For more information, please see our online resource guide “Understanding Healthcare Prices” or contact our Patient Financial Care team at 1-855-788-1212 (select option 3) or send an email to firstname.lastname@example.org.
Download: Understanding Healthcare Prices
Still have questions?
Call our Patient Financial Care team, Monday-Friday from 8:00 a.m. to 6:00 p.m., at 1-855-788-1212 for any questions or information about getting help with medical bills. You can also e-mail our team directly to: email@example.com or via mail: Piedmont Healthcare 2727 Paces Ferry Rd., Bldg 2-500, Atlanta, GA. 30339.
Patients can apply for help at any time during treatment and for a period of time after getting the first bill.