Safety and Quality Commitment

At Piedmont Healthcare, we’ve made a promise to make your safety our priority. A promise to recognize that a sterile, hospital environment can still be warm and that world-class healthcare is even better when it is down to Earth. We promise to empower you to take charge of your health by providing you with some of the world’s best doctors, nurses and specialists; the latest in medical technology; information you can understand; and genuine, heartfelt concern.

Employees, patients and visitors are encouraged to bring any concern or complaint to the attention of a manager at Piedmont Healthcare. We will work to address and resolve the issue in a professional manner. If we do not address the issue to your satisfaction, you are encouraged to report a concern or register a complaint with DNV GL Healthcare. You may do so by calling 1-866-496-9647 or filling out an online Patient Complaint Report on the DNV GL Healthcare website.

As a part of our commitment to promoting a culture of safety in healthcare, Piedmont administers the Agency for Healthcare Research and Quality (AHRQ) Hospital Survey on Patient Safety Culture. The survey allows us to reflect on the current state of the patient safety culture at Piedmont as well as compare our progress to that of other healthcare organizations. It helps us identify strengths as well as areas for improvement. Piedmont believes that conducting the Hospital Survey on Patient Safety Culture helps us honor our promise of safe, high-quality care for our patients.

> Review the 2014 results