Piedmont MyChart Now Requires Two-Factor Authentication

We are adding an extra layer of security to your Piedmont MyChart portal to give you the added peace of mind that your medical information is always safe and secure. Starting on May 14th, 2025, Piedmont MyChart users will be required to obtain a two-factor authentication code to verify your identity when you log in. There are four options available to set this up, ensuring you have a hassle-free, personalized experience every time you access your information.

When you log in to your Piedmont MyChart account,

• You will now be taken to the Verify Your Identity page.
• Next, you can request a code to be sent by email or text message.
• Once you receive a code, you must enter it to finish logging in.

During the setup process, “Skip this step next time” is automatically selected, so you do not have to enter a code for the next 90 days if you log in using the same device.

Four Authentication Options Available

• Biometrics – Fingerprint (iOS and Android)
• Biometrics – Facial ID (iOS)
• Passcode (passkeys)
• Authenticator App

Access Using Biometrics

To login with biometrics, enable the biometric feature within the app and under Account Settings in your Piedmont MyChart. You will then be prompted to use your fingerprint or facial recognition to access your portal.

Access Using Passcodes

You can also use a Passcode to sign-in to MyChart. You must select “Use passcode” under Account Settings in your Piedmont MyChart. This approach is even more secure than email or text, because the code created in the app cannot be intercepted.

Access Using Authenticator App

You can also use time-based one-time code from an authenticator app (like Google Authenticator or Microsoft Authenticator) as your two-factor authentication method. You must select “Authenticator App” under Account Settings in your Piedmont MyChart app. The code received within the Authenticator App should be copied and pasted back to MyChart for you to verify your identity and log in.

About Piedmont MyChart

Piedmont MyChart is your personal patient portal, enabling you to securely use the Internet to help manage and receive information about your health, like scheduling appointments, requesting refills, and sending messages to your provider. It’s your one-stop shop for all your healthcare needs, and we are committed to ensuring your information is safe with us.

For more information, please call our Patient Connection Center help line at 855-788-6277.