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Piedmont Athens Regional Now Offers New Mobile Wayfinding for Patients and Visitors

Athens, Ga. (May 7, 2019)– Piedmont Athens Regional Medical Center now offers guests a mobile wayfinding platform providing step-by-step directions to any destination within the hospital and related points of interest such as pharmacies, urgent care locations or doctors’ offices.

Developed in collaboration with Atlanta-based Gozio Health, the Piedmont Now mobile app provides indoor navigation at the hospital and Oconee Health Campus, quick access to appointment availability near you, online scheduling for doctor’s appointments, provider information and more.

“We are always striving to perfect the patient experience at our hospitals and across our health system,” said Michael Burnett, newly-appointed chief executive officer (CEO) at Piedmont Athens Regional. “With this new wayfinding functionality, guests can feel confident with the knowledge that they can arrive at their destination on time, unstressed and at the right location.”

Piedmont Healthcare’s mobile app extends patient engagement by placing the hospitals’ services and amenities at patients’ fingertips.

“With a large percentage of people relying on smartphones for location-based information and directions, it’s important for hospitals to have a mobile strategy that includes wayfinding to improve the overall patient experience,” said Jason Smith, chief operations officer (COO) at Piedmont Athens Regional. “Piedmont Now provides exceptional navigational accuracy and features a number of different amenities, from parking reminders in hospital parking decks to a ‘save my spot’ option for our Piedmont Urgent Care locations, and access to the MyChart patient portal. We want to provide one app that gives patients all of the information they need.”

Since launching at Atlanta-area Piedmont Healthcare facilities, more than 50 percent of Piedmont Now users have leveraged the navigation features within the app and thousands of patients have used the app to book an online appointment with their provider. Piedmont Healthcare averages more than 13,000 online appointments per month.

Piedmont Now is free to download through the App Store for iPhones and the Google Play Store for Androids. To download the Piedmont Now app today, text ‘ATHENS’ to 61653 (message and data rates may apply).

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