Helpful People at Piedmont Fayette

Patient Representatives

Our patient relations representatives assist patients and their family members throughout their hospital stay. They answer questions regarding hospital routines, patient advocacy issues and non-clinical patient and family concerns, and provide courtesy services to complement the clinical staff, allowing them to stay focused on the patient's medical care. Other ways patient reps can help include:

• Assisting families with local lodging and dining arrangements
• Providing directions
• Handling complaints and concerns from patients and family members, and relaying them to the appropriate personnel for quick resolution
• Providing consultation on Advanced Directives (living will, power of attorney and directive for final healthcare)
• Processing suggestions on improvements in hospital processes to make hospital visits more patient- and family-friendly
• Assisting with foreign language and sign language interpretation

Patient representatives can be reached weekdays between 8:30 a.m. and 5 p.m. at 770-719-7457.
 

Spiritual Services

Piedmont Fayette Hospital's Spiritual Care Services staff is a resource for the spiritual and religious needs of all patients within the hospital. We also are available to the hospital staff. Our office is open Monday through Friday from 8:30 a.m. to 5 p.m. An on-call chaplain is always available to respond to needs and emergencies at night and on weekends. The Spiritual Care Services staff is responsible for assisting with the spiritual and religious needs of each patient, family member and staff member who requests our services.

An interfaith chapel is conveniently located right off the main lobby of the hospital. It is always open and available for meditation, reflection and prayer to people of all faiths. A variety of religious resources are also available for use in the chapel. To contact a chaplain, please call 
770-719-7037.